Vodaci Technologies

Voice mail
Voice mail allows you to receive, edit, store and forward messages to one or more voice mailboxes in your company. The more efficiently and effectively your organization handles the needs of customers, prospects and suppliers, the greater your chance of succeeding. There is simply no place for long call-holding periods, incorrect routing or lost messages. Vodaci can provide just the right voice solution for your company, using the highest quality communication systems.

Auto Attendant
The auto attendant is a device that answers incoming lines and mimics a receptionist. It provides a short menu of departments or personnel, so that the caller may self-direct the call. It may also have options to access company information such as hours of business.

Automated Call Distribution (ACD)

An ACD is a product that automatically routes incoming calls to the next available or longest idle agent or attendant in a line hunt group. A UCD is an ACD programmed to distribute calls to agents or representatives on a basis other than the next available. Each person in the group receives the same number of calls.

Interactive Voice Response (IVR)
Interactive voice response is the process in which the voice processing system prompts the caller for information that can then be used as a search key to a database. The result of the search is subsequently reported back to the caller. A typical and most common application of IVR is in the banking system. For example, a caller calls the bank's IVR lines, enters an account number and receives information such as account balance, last check cleared, etc.

An IVR system can improve customers’ access to company information, increase customer retention, streamline your internal operations, improve productivity of customer support staff and reduce your overall customer support costs.

Visual Voice Mail
Visual voice mail enables users to access and administer voice mail messages from a web browser and to view messages integrated with their email inboxes. Additional capabilities help those using visual voice mail to screen, prioritize and queue calls, plus route calls automatically to home, cellular phones or to co-workers.

Call Center Applications

Unified Messaging (aka Integrated Messaging)
Unified Messaging is a service that stores all of your voice mail, wireless voice mail, email and fax messages in one mailbox. Unified messaging provides the user with a single inbox for their voice, fax and email messages, which they can access in many ways. Including their email software, fixed or mobile telephone, or web-based email. By combining the power of the Internet with the mobility of cellular technology, it allows subscribers to retrieve, compose and manage their messages while remaining mobile.

Call Recording
You will need call recording capabilities if your company is legally required to record your communications, choose to record for call center monitoring purposes, need to enhance your business intelligence, or want to boost your competitive advantage through the use of state-of-the art information technology. Voice recording and call center monitoring software-based solutions are designed for reliability and adaptability, building on open standards technology and Commercially-Off-the-Shelf (COTS) hardware for simple maintenance, expandability and integrations.