Government

Vodaci Technologies provides full-service technology communications solutions for Government Agencies and Departments throughout the United States. Vodaci has been granted a Federal and State Minority-Owned Business Certification. We are also a SBA Certified 8A and SDB Firm.  And, Vodaci Technologies is a GSA Schedule Reseller. Vodaci’s Government Account Management Program will allow you to select the services that will strengthen your current process.  With over 20 years of experience our government clients know we’ll assist them from needs assessment and implementation, all the way through to training and reliable after-the-sale support.

Services to select:

Project Mangement: 
Quoting and contracting, both site specific and customized electronic configuration pricing.  Site surveys for voice and data. Resource and budget management. End user training. Help desk.  Billing systems – customized, EDI, PO processing and verification.
Engineering and implementation, engineering and design documentation.  Liaison to PSTN. System and site documentation. Topology infrastructure documentation.
Change order Management.  Asset Management and warranty. Maintain Client asset management system.  Warranty registration.Site information database – National records management, Database look-up.

Training/Education:
On-site, remote or electronically.  End user training. System Administrator training. Client engineer training.

Account Management:
Provide reporting matrixes.  Monthly accountability meetings. 24/7 escalation services.  Manufacturer and product updates.  Technology planning and consulting.

Reporting:
SLA tracking. Real-time project and client inventory status. Monthly work order activity by type. Work request distribution by type and what staff.  Ticket efficiency options.  Site location, severity level and response time reports.

Engineering:
System design and engineering. Site engineering. Technical consulting

Technical:
Voice/Data Certified Engineers. Remote field support. On-site field support in all 50 states. Application capability consulting.  24/7 Support and monitoring services.

Infrastructure/Applications/Connectivity:
Voice, data, computer integration.  Converged networks. IVR. Unified messaging (voice mail, email and fax). Video conferencing. Screen popping. Web applications. Soft phones. Call recording. WLAN. VoIP. High speed internet connectivity. Point to point. Frame relay. Fiber optics. VPN. Media topologies and infrastructure. Wireless communications server.  Sound Systems. Servers. Security. SIP.  LAN/WAN.  WIFI. Wireless LAN/WAN. Desktop support and service.  Back office. Routers, switches, channel banks.  FAX servers. ACD.  Call accounting. Call center.

Customized Web portal:
Site data summary.  Online service evaluation.  Project team(s). Live chat. Manufacturer updates.